We are dedicated to delivery of your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of the day your order is placed at, weather conditions, and whether the destination is a remote location. Our Delivery policies explain You how we process Your orders.
We deliver flowers to almost all countries
If you don't found country You need, please contact us and we'll try to help You!
The information you provide us regarding yourself is considered private information and will not be shared with others. This includes your name, address, phone, e-mail address, and credit card information. The name and address of the gift recipient, and the card message is shared with the local filling florist only. Your credit card information and copy of your order is NOT stored on our web server.
Cost of delivery
All prices include delivery. Delivery in Kiev - is free!
Large cities are specified in city list, if You need another city - make an order. You'll soon get the answer about possibility and cost of delivery soon. If city list is not available for selected country, make an order and indicate the city You need. Delivery to capitals and large cities is guaranteed, delivery to smaller cities – should be confirmed after making an order. You'll soon get the answer about possibility and cost of delivery soon. You may ask wether delivery is possible and cost of delivery here.
Terms of delivery
Same day delivery is available in Kiev and other cities of Ukraine. Other countries are available for next day delivery (some of them are also available for same day delivery - You can ask). At the same time, we recommend place orders 2-3-5 days before delivery to avoid haste, if it is possible.
Flowers are usually delivered during normal business hours (9 AM to 6 PM).
If you need the flowers to be delivered at another time, it should be discussed additionally 1-2 days before delivery. Please, send us request, or specify time of delivery in your order.
The delivery is conducted during the day specified in the order. The time specified in the order is desirable; we will take it into consideration while executing the order and will deliver the order in the specified time if possible.
If the recipient is not at home at the time of delivery, our florist may choose to:
- Leave the arrangement with a neighbor and attach a note to the recipient's door stating the person, who accepted the arrangement on their behalf.
- Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for the re-delivery.
- Call the recipient to arrange a convenient delivery time.
If the recipient is at work during the whole day, we suggest You to send the arrangement to the workplace.
Incomplete or incorrect address or phone numbers may significantly delay delivery.
Delivery during Holidays
In Ukraine delivery on Sundays and holidays are possible.
Delivery on Sundays and holidays are possible mostly in almost all former union countries: Belarus, Russia,..
In European Union and Western countries, delivery on Sunday is mostly not possible.
In this case, we will offer deliver your order on the next workday.
On Saturday delivery is mostly available during AM-hours.
We suggest you place an order in advance or ask a question about possibility of delivery on date you want.
On such holidays as St. Valtntine's Day, 8-th of March,.. we strongly recommend You to place your order beforehand (5-7 days in advance before delivery) due to increasing volume of orders during peak holiday periods.
But we'll do our best to deliver your order in time in any case.
Due to increased volume of floral and gift orders during peak holiday periods, we do not guarantee delivery on desired time during the following major holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day, Easter and National holidays in each country.
Attention! All the catholic countries (European countries, America, Australia) have off days during Catholic Christmas and Easter. So, make Your order at earlier dates, otherwise, it will be delivered on the nearest workday.
You may inquire status of any existing order by contacting our customer service. Please, indicate Your order number or Recipient's full name for prompt service. If we have any difficulties with your order, we will contact you by telephone or/and e-mail.
We don't send delivery confirmation if delivery was successful usually and contact Sender only having a problems with delivery(for revision of address, phone number of recipient,..). It's because sometimes we need up to 2-3 days to receive the confirmation from our local florist. Sender usually will have time to know that delivery was successful quicker than 3 days. However You may indicate in order You want receive delivery confirmation, then we will send You the delivery confirmation as soon as it will be possible!
Flowers and gifts substitution if availability is limited in some areas
Due to various seasonal and regional conditions, availability of some flowers may be very limited in some areas, specific flowers varieties or colors may be unavailable on specified day. So, it is possible that delivery of the same flowers arrangement as pictured or requested may be unavailable for delivery.
In this case our local florist will deliver similar flowers arrangement of equal or greater value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of the arrangement, but there may be some variance due to designer interpretation. In single flower variety arrangements, variety will take preference over color (if You'll not indicate inverse in "Order comment" field, when sending your order).
Sometimes we have to change bouquet arangement depending floral material presence in delivery area (flowers colour, bouquet arangement, etc). If it's important for You to deliver white roses exactly, for example, please INDICATE THIS IN "Order comment" field, when sending your order, and we'll do our best work: deliver bouquet you want or will offer You a good alternative. If you've liked some bouquet, but want another colour flowers, enter Your wishes in "Order comment" field, when sending your order, and we'll inform you about possibility and price after receiving your order.
Additional items (toys, chocolates, champagne, fruit, gournmet, chocolate baskets, etc) may vary according to region and supply. We can change 1 box of chocolates for 30$ with 2 ones for 15$ each, for example. Our main goal is to ensure, that quality and integrity of the items delivered matches the value of the items ordered.
Photo of Recipient with flowers
You can receive a photo of Recipient with flowers and/or photo of bouquet delivered. This service is free and depends on technical capability of delivering florist to make and send photo of recipient with flowers (if recipient will agree, of course). Specify in your order (field "Order comment"), you want a photo of recipient and we'll try to make it for you, if this will be possible. You will receive a photo to your email or messenger - as you want.
Sending flowers, you may also send a postcard with congratulations (+0.0$), sweets (5$ and more), champaign (5$ and more) and soft toy (10$ and more).
It's so pleasant to receive something else with wonderful bouquet!!!
You may also indicate in your order "Anonymous delivery" and the recipient will know about you only what you want to reveal, let him (her) guess WHO this mysterious stranger is...
How to change or cancel your order
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out for delivery or prepared for shipment. 48 hour advance notice is necessary to assure a cancellation or any changes to your order.
An order cannot be cancelled or changed after it has been sent out for delivery or prepared for shipment (i.e. created by the designer). In case an order has been cancelled we keep 15% of the order's total price and refund the rest of the sum paid. In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, no refund is possible due to the infrastructure costs involved and to the fact that flowers are perishable.
If your floral arrangement is not fresh and not of the highest quality, we will willingly replace it. If you are not satisfied with the quality of the flowers you should send explanation of your problem to us within 48 hours after delivery. Sorry, because fresh cut flowers are highly perishable, we cannot offer a replacement or refund if you do not notify us promptly of your concern.
Incomplete/incorrect address, information or phone numbers
In case of incomplete/incorrect address, information or phone numbers resulting in non-delivery, no refund is possible due to the infrastructure costs involved and to the fact that flowers are perishable.
If order was not delivered on our blame
If order was not delivered on our blame, we can deliver it as soon as possible after consultation with you, or you may get your money back. The above does not concern tonon-execution of the order in connection with force-majeure circumstance. In any case the amount of compensations can't be greater than the cost you've paid for you order.
Don't found the answer for your question? Contact us and we will answer You quickly!